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Back Pain vs. Mattress selection


I recently purchased a new mattress that seems fairly firm with a plush pillow top.
The problem is, i am still waking up with lower back pain. I generally sleep on my side in the fetal position.
I am tempted to exchange my new bed for one that was much softer and one I could really sink into.
I am curious to know if a ,attress that’s too soft will do more harm than good.
I did notice one that was very comfortable, but if you sat on the edge of the bed, the mattress would squash down quite a bit.
I’d appreciate any professional advice.